Role Introduction

Reports to: Digital Product Manager- Day of Travel

Our Digital Experience (DEX) department is committed to creating seamless, intelligent and intuitive digital journeys for our customers across both online and physical touchpoints. Within the Day of Travel team, we design and deliver products that shape how passengers move from online check‑in to the airport experience.

As a Senior Digital Product Owner - Day of Travel, you will drive the end‑to‑end digital self‑service experience and connect digital solutions with real-world operational environments. You will influence product strategy, make impactful decisions, and shape solutions that drive measurable customer behaviour change. This role offers high autonomy, close collaboration with cross‑functional teams, and opportunities to develop deep expertise in customer experience, product thinking, and operationally‑complex digital ecosystems.

Key Responsibilities

• Help define and deliver the product vision and roadmap for self‑service journeys across digital and airport touchpoints, grounding every decision in real customer pain and measurable outcomes
• Translate complex operational and passenger realities into clear, prioritised product opportunities — knowing when to build, when to wait, and when to say no
• Work closely with airport operations and frontline teams to ensure digital products actually work in the environments passengers use them
• Lead discovery, from stakeholder interviews to data analysis to usability testing, building a deep understanding of where and why passengers drop off, disengage, or default to staff assistance
• Deliver on success metrics that reflect customer behaviour change and hold the team accountable to them
• Run agile delivery with well‑shaped backlogs, clear acceptance criteria, and a tight feedback loop between what ships and what it achieves
• Engage cross‑functional stakeholders, from technology and design to operations and regulatory, building alignment without losing momentum
• Communicate progress and decisions clearly, adapting your approach for engineering teams, operational leadership, and executive audiences

Requirements

• Bachelor’s degree in Business, Computer Science, Engineering or a related field
• 5+ years of experience in digital product management with a track record of shipping digital products that drive measurable behavioural change at scale
• Experience owning products with real operational complexity that bridge digital and physical environments where possible
• Strong data capability, with the ability to form hypotheses, design experiments, and interpret results objectively
• Curiosity about how AI and emerging technologies are reshaping customer experience, with the ability to translate potential into product decisions
• Strong instinct for what good looks like in product quality and in cross‑functional collaboration
• Experience in travel, transport, or high‑frequency consumer digital products is an advantage